Eddie Bauer Returns

How to Return or Exchange an Item at Eddie Bauer

Eddie Bauer is one of those outdoorsy-style stores that sells men’s, women’s and kid’s clothing, sporting goods equipment and more. Eddie Bauer has also partnered with Ford to create several Explorer editions. Customers can purchase Eddie Bauer merchandise online and in Eddie Bauer stores, which have been around since the 1920s.

Returning an Item

According to the return policy tag line for Eddie Bauer, every item sold by the company is guaranteed to bring the owner satisfaction or the item can be returned for a refund.

Returning an item to an Eddie Bauer store: Bring the item you wish to return back an Eddie Bauer store (find a store here http://www.eddiebauer.com/custserv/storelocator/store_locator.jsp) and you will receive a refund to the original payment method or merchandise credit. Credit is given if the customer does not have the original receipt.

Returning an item by mail: Customers can choose between the Smart Label or customer-paid shipping when returning an Eddie Bauer item by mail. The Smart Label automatically deducts $6 from the refund for items weighing less than five pounds and $8.50 for items weighing more than five pounds. The Smart Label is attached to the packing slip that came with your package. Customers can also choose to pay the returning shipping, if desired. Simply address the package to the Eddie Bauer return department.

Official Eddie Bauer Return Policy

The merchandise return policy for Eddie Bauer is exactly one line. “Every item we sell will give you complete satisfaction or you may return it for a full refund.” There is no time limit or special requirement associated with merchandise returns.

If you received your order through Canadian Post, you will need to contact customer service at 1-800-848-4910 to request a Return Material Authorization for your return. This RMA must be written on the outside of your package and you must pay for returning shipping to the Eddie Bauer return center.

Customers have the right to request a refund if an item goes on sale within 14 days of purchase.

Were They Helpful?

The customer service department is available 24 hours a day at 1-800-426-8020. To speak with a representative about returns press #2. You will have to enter your order number to proceed with the call. We waited and eventually the call was transferred to a representative. The call was answered within two minutes and the customer service representative verified that our clothing return did not need to have the original tags attached.